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Corporate governance

Health & safety procedures, an ongoing commitment to sustainable practices and the implementation of work practices aligned to local and international legal standards

 

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Intercruises has signed the Global Code of Ethics for Tourism – a set of principles that focuses on best practice, implemented by the World Tourism Organization (WTO) and supported by the United Nations (UN).

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In June 2016, Intercruises achieved Official Partner status with Travelife, an organization dedicated to promoting sustainable practices within the travel and tourism industry. This followed our involvement in the Travelife Sustainability System for Tour Operators & Travel Agencies, an ongoing process in which our offices are being certified in the of areas of Legal Compliance, Human Rights, Transportation, Excursions and Customer Communication. Intercruises also holds a global certification for its ongoing commitment to sustainability.

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Intercruises’ in-house health & safety team coordinates all health & safety related activities. This includes international and local health & safety and emergency response procedures, ongoing risk assessment, emergency response and care team training for all teams, with over 400 trained care team personnel, covering 34 countries.

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The Intercruises Head Office, including the Global Platform and Barcelona teams, have achieved ISO 9001 Quality Management and ISO 14001 Environmental Management certifications. The Palma de Mallorca team has also achieved the ISO 9001 certification.

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We recognize the importance of the environment, communities and cultures within which we operate and we are committed to sustainable development and having a positive impact on society. Our Sustainability Policy establishes the framework for identifying, monitoring and improving aspects of our company’s environmental and social performance.

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In November 2012, we became a member of the United Nations Global Compact (UNGC) a principle-based-framework dedicated to the implementation of better business practices, primarily in the areas of human rights, labor, the environment and anti-corruption encouraging business to adopt sustainable and socially responsible policies and to report on their implementation.

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In 2018, Intercruises successfully offset over 263 tons of CO2 emissions, in collaboration with the Madre de Dios Amazon conservation project in Peru. This was achieved in accordance with the VCS methodology – one of the world’s most widely used voluntary GHG programs by individuals and corporations.

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Intercruises has been official partners of Mercy Ships since 2019. Mercy Ships is the largest non-governmental hospital ship in the world and provides humanitarian aid, such as free lifesaving surgeries for people in locations where medical care is nearly non-existent.

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Intercruises prioritizes the security of guests, crew and staff. Our in-house team has developed various best practices, including training courses on security awareness and identifying suspicious behavior/items, a demonstration on bus safety, recommendations on how to respond to weapon threats and checklists for the inspection of vehicles and venues, as well as recommendations on various venue security measures. Furthermore, local Intercruises teams work closely alongside local law enforcement. Additionally in 2017 we introduced our shore excursion safety system; SafeAshore™.