Think Travel. Think TUI. At TUI we create unforgettable moments for customers across the world and make their dreams come true. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience. See the TUI Group website for more information about us.


What this Privacy Policy covers

The data controller is TUI ESPAÑA TURISMO, S.L.U. trading under the name INTERCRUISES SHORESIDE & PORT SERVICES (herein after, “Intercruises”), a legally constituted Spanish company based in Palma de Mallorca (Spain), Calle Rita Levi s/n, Parc Bit, 07121 and tax identification code No. B-08089187 and Travel License AVBAL/810 and part of the TUI Group.

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read our Privacy Policy which explains:

  • What types of personal data we collect and why we collect it.
  • When and how we may share personal data within the TUI Group and with other organisations.
  • The choices you have, including how to access and update your personal data.

We have tried to keep this Policy as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in Key terms.


Personal data we collect


When you use any of our web forms, you may provide us with:

  • Your personal details, including but not limited to your name and email address.


When you apply for any of the positions we offer around the world: 

  • Your personal details, including but not limited to your first name, email address and contact information.
  • A referral source.
  • Work authorization.
  • Education and employment history.
  • Special skills.


If you are an employee, through the private area we may collect: 

  • Your account login details, such as your username and the password you chose.


When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

  • Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
  • Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
  • Your feedback and contributions to customer surveys and questionnaires.


Personal data you provide about other individuals

  • By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.


Using your personal data and the lawfulness of processing 

We use your personal data in a variety of ways, as explained below.


To provide the products and services you request

We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

In this case the processing of personal data is necessary for the performance of the contract to which you are party.


To manage and improve our products, services and day-to-day operations

We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.

We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.

We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.

We use CCTV images to help maintain the safety of anyone working in or visiting our shops, premises and other buildings, and for the prevention, detection and prosecution of criminal offences. We may also rely on the images to establish, exercise or defend our legal rights.

These processings are necessary for the purposes of the legitimate interests pursued by the Controller, in the first case for the improvement of our products and services and in the second case to guarantee the security of our facilities and premises.


To personalise your experience 

We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners and the TUI Group, including online advertising, are relevant to your interests.

To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

Looking at your browsing behaviour and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.

We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer.

If you do not want to receive a personalised service from us, you can change your preference online, over the phone or in writing at any time. We will update our records as soon as we can.

This processing is necessary for the purposes of the legitimate interests pursued by the Controller


To make contact and interact with you

We want to serve you better as a customer so if you contact us, for example by email, we may use personal data to provide clarification or assistance to you.

If you are a client this processing is necessary for the performance of the contract, if you are not, the Controller has a legitimate interest in answering or providing what you may ask for.


To manage your job applications

We need to process your personal data so that we can manage your job applications. This purpose is regulated by the specific privacy policy present in the corresponding section of the website.

In this case, the processing is necessary in order to take steps at your request prior to entering into a contract.



From time to time we may send you relevant offers and news about our products and services by email. We will only do this if you previously agreed to receive these marketing communications by providing us with your email address via the following link .

You can change your marketing preferences online, at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.


Market research 

We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by the TUI Group and by other organisations on our behalf, provided that you give your consent.


Sharing personal data with suppliers and retail partners 

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, market research, processing payments and delivering products and services.

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.

When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.


Sharing personal data with regulatory authorities 

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.


Sharing personal data within the TUI Group

Our Privacy Policy applies to all of the services offered by the TUI Group but excludes services that have separate privacy notices that do not incorporate this Privacy Policy. We may share the minimum personal data necessary with other companies in the TUI Group, for example, to provide the products and services you request; to manage and improve our products, services and day-to-day operations; to help to personalise your experience; where appropriate, to make contact and interact with you; and, if allowed and appropriate, for marketing or market research purposes.


Protecting your personal data

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Policy. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission, and appropriate security measures.


Data retention

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Policy and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.


About cookies and similar technologies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. Please see our separate Cookie Policy.


Links to other websites

Our websites or mobile apps may contain links to websites operated by other organisations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data.


Social media features

This website contains social media features such as Facebook, Twitter, and LinkedIn that have their own privacy notices.

Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.


Accessing and updating your personal data, including complaints

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know. We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.

You can also object to the processing of your personal data when based in the legitimate interest, and revoke the consent previously given.

If you would like to make a request, please write to the following email address:

You can also contact the Data Protection Officer if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the local data protection authority.

Please note that we may ask you to verify your identity before we can act on your request or complaint.


Changes to our Policy

This Policy replaces all previous versions. We may change the Policy at any time so please check it regularly for any updates. If the changes are significant, we will provide a prominent notice including, if we believe it is appropriate, email notification of Privacy Policy changes.


Last update: June 2022


Key terms

Data controller: The data controller determines the purpose and manner in which personal data is used.

European Economic Area (EEA): EU Member States plus Norway, Iceland and Lichtenstein.

Online advertising: Marketing messages that you may see on the internet.

Special categories of personal data: This are categories of personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; health data; and data concerning a natural person’s sex life or sexual orientation.