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SafeAshore™

A system designed to further enhance the safety of shore excursion guests and guides, consisting of a phone app for guides and web app for Intercruises teams

 

Geolocation

Track the live location of all tour groups on an official shore excursion program

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Geolocation - The app on the guides’ phones sends a ping every 10 meters when walking and every 1km in a moving vehicle, with live locations displayed on a map of the area

Group information - By selecting a tour on the map it brings up the key information, including tour itinerary, number of guests, guide name and bus number and registration

Tour optimization - All location data is recorded, including duration at each POI, providing key insights into tour efficiency and an opportunity to further optimize the guest experience

Secure communications

Incident response via a single & secure communication channel (WhatsApp style) between guides and the Intercruises team

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Information sharing - Intercruises teams can communicate with one or all guides, and similarly guides can send comments to other guides or just the Intercruises team

Instant updates - Intercruises is Informed as an incident occurs, enabling a more timely response, including the ability to directly instruct the guide on how to manage an incident

Enhance experience - Tours can be easily diverted away from traffic jams, road accidents and overcrowded venues, facilitating a smoother guest experience. Furthermore, ship crew have a continuously updated tour return ETA

More key
features

Maps, local information, key phone numbers and notifications

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Destination map - Preloaded on both the web and phone app, with key “safe area” locations highlighted (e.g. police stations, hospitals, etc.)

Emergency call button - Accesses two local phone numbers preloaded on the phone app - emergency services and the Intercruises pier supervisor

Headcount prompt - The phoneapp prompts guides to and confirm the headcount before departing each POI

Web app notifications - Low Phone Battery, Signal Loss, Missing POIs, itinerary deviation, headcount change

Limited work requirement - SafeAshore runs in the background, with only minor guide input required unless an incident occurs