SafeAshore™
A system designed to further enhance the safety of shore excursion guests and guides, consisting of a phone app for guides and web app for Intercruises teams
Geolocation
Track the live location of all tour groups on an official shore excursion program
Geolocation - The app on the guides’ phones sends a ping every 10 meters when walking and every 1km in a moving vehicle, with live locations displayed on a map of the area
Group information - By selecting a tour on the map it brings up the key information, including tour itinerary, number of guests, guide name and bus number and registration
Tour optimization - All location data is recorded, including duration at each POI, providing key insights into tour efficiency and an opportunity to further optimize the guest experience
Secure communications
Incident response via a single & secure communication channel (WhatsApp style) between guides and the Intercruises team
Information sharing - Intercruises teams can communicate with one or all guides, and similarly guides can send comments to other guides or just the Intercruises team
Instant updates - Intercruises is Informed as an incident occurs, enabling a more timely response, including the ability to directly instruct the guide on how to manage an incident
Enhance experience - Tours can be easily diverted away from traffic jams, road accidents and overcrowded venues, facilitating a smoother guest experience. Furthermore, ship crew have a continuously updated tour return ETA
Destination map - Preloaded on both the web and phone app, with key “safe area” locations highlighted (e.g. police stations, hospitals, etc.)
Emergency call button - Accesses two local phone numbers preloaded on the phone app - emergency services and the Intercruises pier supervisor
Headcount prompt - The phoneapp prompts guides to and confirm the headcount before departing each POI
Web app notifications - Low Phone Battery, Signal Loss, Missing POIs, itinerary deviation, headcount change
Limited work requirement - SafeAshore runs in the background, with only minor guide input required unless an incident occurs
