VIDEO: Operation Evaluation Tech - QUARS

Ramon Hurtado, Global Product & Operations Manager, discussed implementing technology in cruise operations during the “Enhancing the guest experience with technology” panel at Seatrade Cruise Global 2019. One of the systems he mentioned was QUARS…

QUARS: Evaluating Operations Worldwide 

The Intercruises Quality Reporting System (QUARS) is designed to monitor Intercruises service quality worldwide for port operations, turnarounds and shore excursions. The web, mobile and tablet ready system holds short questionnaires regarding service quality. These are completed by Intercruises port teams after every ship call, creating internal service ratings and an online view of service quality worldwide, identifying destinations or specific products that may need more support, whilst also highlighting strong performing destinations from which to source best practices.

For more information, contact Ramon here.