Opinions About Intercruises - Clients & Opinions

"Very impressed with the operation of Intercruises in Casablanca – I have been many times to Morocco and have to admit that this was one of the smoothest and well organized calls ever. "

Katja Bross

Destination Manager, Regent Seven Seas Cruises, April 2012.

"I have always found Intercruises to offer exceptional support both to our ships and to the guest experience. They have a terrific 'can-do' attitude at all times and demonstrate a high level of relationship management and trust across a range of stakeholders. As a result they make a material and positive difference to the experience of both the ship's company and our guests. "

Peter Shanks

President, Cunard Line, November 2011

"This is truly an amazing achievement and one that should make you feel proud! This is an amazing team who has created a great experience for our guests. Congratulations to the Barcelona team, we cannot wait to be back next year. "

Carlos Garcia

VP, Travel Services & Guest Logistics, Carnival Cruise Lines, November 2011. Commenting on the embarkation scores achieved by the Intercruises Barcelona team during the 2011 season.

"At the end of the season I asked the Purser about their overall experience with the ports of call - how was the relationship with the agents, was everything prepared according to our requests etc.... The feedback we received was outstanding. Thanks to you and your team!"

Thomas Rucht

Port Operations Manager TUI Cruises GmbH, November 2011.

"I would like to thank you profusely for handling us in such a smooth and professional way, we were deeply impressed by your professionalism and your constant enthusiasm to deliver a perfect performance. Even with ongoing strikes and interferences, you managed to get us through all calls safely with happy passengers and a very content Shorex Team. Even when we had to re-route at very short notice, you and your fabulous team in Crete managed to do this in a perfect way. Thank you very much for this! "

Jens Kroeger

Head of Shore Excursions, TUI Cruises GmbH, November 2011

"It was wonderful working with you. You have a team of professional, enthusiastic, positive individuals that have made a great difference. And a management team that is so “hands on” and involved, with such a positive attitude and great charisma. Thank you for the great team work, it felt like leaving family behind when we left Barcelona."

Ana Maria Dumitru

Guest Services Manager Carnival Magic, November 2011

"After my cruise, while boarding a flight in Barcelona to return home, I fell and hit the back of my head on the stewardess’ cart. That was when we were directed to an Airport Operations Manager; a representative of the cruise line. He was a Godsend, very patient and understanding, taking the time to arrange accommodation and transport to a nearby hotel. I cannot thank him and his staff enough, for their assistance. They went above and beyond to make sure we left Barcelona safely and timely. They truly represented (CRUISE LINE) in the best way possible. "

Cruise Guests stranded at Barcelona airport due to medical reasons

November 2011.

"In 60 years of travelling at home and abroad, we have never dealt with a more considerate, more attentive and more effective exemplar of customer service. "

Cruise Guests stranded in Barcelona due to stolen passport

Intercruises organised their hotels, tours during their extended stay in Barcelona, appointment at US consulate and travel to rejoin the ship. October 2011.

"We can't thank you enough for the support you gave Mr & Mrs Fleming. I wish all our Port Agents had your ethics. You have shown our guests what it means with our Mission Statement.............We create once in a lifetime experiences, every time. "

Leslie Tanzer

Disembark Coordinator, MS Prinsendam, Holland America Line, September 2011

"Thank you for making this weekend a Total Success!! The New York Team is the very BEST!! "

Lourdes Gonzalez

Manager of Port Services, Norwegian Cruise Line, August 2011. Quote in relation to operations on US East Coast affected by Hurricane Irene.

"Fantastic job everybody! WOW
"

Captain Domenico Tringale

Vice President Port Operations, Carnival Cruise Lines August 2011. Quote in relation to operations on the US East Coast affected by Hurricane Irene.

"Congratulations on a great job, well done. I hope you get through Irene without any major issues. "

Captain Svein Sleipnes

Senior Vice President Marine Operations/CSO, Norwegian Cruise Lines, August 2011. Quote in relation to operations US East Coast affected by Hurricane Irene.

"Amazing job by all concerned. What a team effort from everyone! I'm still in awe."

Michael Lerner

Manager Guest Logistics South Florida & Seasonal Ports, Carnival Cruise Lines, August 2011. Quote in relation to operations on the US East Coast affected by Hurricane Irene.

"Thank you for all of your hard work and support this last week. It has been crazy busy, but we've survived another storm together and overall, I think it went great! "

Milly Martin

Senior Director Guest Logistics, Carnival Cruise Line, August 2011. Quote in relation to operations on the US East Coast affected by Hurricane Irene

"Thank you for your support and contribution in making the launch of Marina in her home Port of Miami a huge success! The events were flawless and it could have never happened without your support. It certainly was a pleasure working with each and every one of you, and may we all work together again in the near future. "

Ana M. Parodi

Manager, Marketing Sales Initiative, Oceania Cruises, February 2011

"Thank you so much for ONCE AGAIN creating such a successful day for our company yesterday! You and your team are truly stand-out, always providing excellence and going above and beyond. The events operations could not have been more seamless, ensuring a fantastic experience for all of our guests and executives.

I can't thank you enough for ALL your stellar efforts on our behalf. "

Jackie Chase

Public Relations Manager, Cunard Line, January 2011

"Thank you for such a great team effort in making the Norwegian Jewel and Norwegian Gem embarkation such a success. "

Lourdes Gonzalez

Manager of Port Services, Norwegian Cruise Lines, December 2010

"Just one small comment regarding the 15th October pax exchnage in Piräus: PERFECT! Everything went smooth and easy and all your staff did great. According to our escort your guide on this tour did an excellent guiding in the museum. Many thanks for the great season we had. I really enjoyed working with you! "

David Kaivers

David Kaivers, Shore Excursion Manager, MS c.Columbus, October 2010

"The reports are starting to roll in and it appears that we were able to successfully pull this challenging operation off in true "Crystal" fashion but it was only due to your strong support & cooperation. Many thanks to you and the entire Intercruises team for going "above and beyond" to make the difference Crystal clear once again. "

John Stoll

Director Land Programs, Crystal Cruises Inc, October 2010

"We have just returned home and wanted to thank you for all services and courtesies received from the moment we arrived. Thanks again for contributing to a wonderful experience! "

Giora Israel

Senior Vice President Port & Destination Developement, Carnival Corporation & PLC, October 2010.

"Thank you for all your hard work. It has been a very successful alternative call to our itinerary. It was great to work with you and I look forward to seeing you in the future. "

Phil Leech

Destination Services Manager, Regent Seven Seas Cruises, September 2010.

"Oceania guests were picked up and accommodated in hotels and their flights were rescheduled and the guests wanted to say how professional and smooth things went with Oceania and how we made the best out of a bad situation. It’s so good to hear our efforts in Barcelona have been appreciated. "

Susan Balvanz

Cruise Specialist, Oceania Cruises Inc., April 2010

"I want to take a couple of minutes to thank all of you for the job all of you have done during the last few days. This volcanic eruption has created a lot of havoc that has resulted in a significant amount of stress for all involved, especiallythe guests who are traveling back and forth. Please accept my thanks and appreciation for everything you and your staff are doing to help get through this mess. I truly appreciate it. "

Victor M. Gonzalez

Executive Vice President, Prestige Cruise Holdings Inc., April 2010

"A HUGE thanks to you and your team's efforts with the Brilliance of the Seas the last few days. They were nothing short of heroic. You and your team handled every detail beautifully and executed the plan down to the last detail. After all the hours you all had endured, you and the team rose to the occasion and were there to "own the problem" and be the face of Royal Caribbean to our guests. Hats off to you and the entire Barcelona team for a stellar performance under very challenging circumstances. "

Maggie Pena-Levay

Director of Guest Port Services, Royal Caribbean, Celebrity & Azamara Cruises, October 2009