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Quality & Sustainable Development

Our Approach:
At Intercruises we recognise that the environment, communities and cultures within which we operate are vital to our growth. Responsible and forward thinking leadership is one of Intercruises core values and it underlines our commitment to sustainable development and our endeavour to have a positive impact on society.
 
Mission:
To deliver extraordinary value and grow sales in multiple channels by leveraging our global resources, applying our local teams’ expertise and embracing market-leading technology to provide high quality and innovative products & services for cruise guests, ships and crew while optimising our environmental, social and economic impact in destinations.
 


POLICIES AND CERTIFICATES 
 
Corporate Sustainability Policy
Establishes the framework for identifying, monitoring and improving aspects of our company’s environmental and social performance. In the policy we formulate our view on sustainability, giving an insight into our targets and the means to reach these targets. The policy reflects our commitment to sustainability within our operations and with our colleagues, suppliers and clients. See Intercruises Development Policy
 
Quality Policy
An official statement on Intercruises’ commitment to comply with ISO 9001 standards and to endeavour to maintain a continual and measurable improvement to our quality management system. Applies to Intercruises and any contractor performing work on behalf of Intercruises, covering Intercruises’ business activities and operations globally. Responsibility for ensuring that Intercruises complies with this policy and any other from the Hotelbeds Group, starts with the Managing Director and continues throughout the business.
 
ISO 9001 and 14001 certificates:
We have been committed to ISO standards on quality 9001:2015 and environmental 14001:2015 management since 2012. We seek to continuously improve our business procedures, environmental practices while maintaining our status as a forward-thinking industry leader. Intercruises is certified for ground handling services for the ocean and river cruise industry, managed from our Head office in Barcelona, and ground services delivery for operations in Mallorca.  
 
 
 
REPORTING
 
United Nations Global Compact:
On November 2012, Intercruises Shoreside & Port Services became a member of the United Nations Global Compact (UNGC), a principle based framework dedicated to the implementation of better business practices, primarily in the areas of human rights, labour, the environment and anti-corruption encouraging business to adopt sustainable and socially responsible policies and to report on their implementation
 
We are committed to integrating the principles of UNGC within the business’ strategy and day to day operations having a continued commitment to the initiative and its principles.
 
Intercruises Communication on progress 2014
Intercruises Communication on progress 2015
Intercruises Communication on progress 2016
Intercruises Communication on progress 2017
Intercruises Communication on progress 2018
 
If you wish to know more in regards to the United Nations Global Compact principles, visit the website https://www.unglobalcompact.org
 
Travelife Partner certification:
Travelife Partner status was achieved in June 2016 following Intercruises involvement in the Travelife Sustainability System for Tour Operators & Travel Agencies. Travelife verified our sustainability commitment and consistent sustainable business practices in a variety of areas, including Legal Compliance, Environment & community relations, Transportation, Excursions and Destinations.  Intercruises has reached the Travelife Partner full compliance status with 16 offices worldwide providing services across 116 destinations, see the complete list here. See Travelife Partner certificates here.
 
UNWTO Global Code of Ethics for Tourism:
Intercruises has signed the Global Code of Ethics for Tourism – a set of principles implemented by the World Tourism Organization, considered to be a point of reference for key players in the tourism industry. It aims to maximize the sector’s benefits while minimizing its potentially negative impact on the environment, cultural heritage and societies across the globe.
 
CONTACT
 
For questions and remarks related to Sustainability / CRS policies please contact sustainability@intercruises.com